Warranty

STIIIZY Starter Kit (Battery) Warranty

How long is my device covered by the warranty?

STIIIZY Starter Kits (Battery) come with a 30 day limited warranty from the date of
purchase. Proof of purchase is required. (Warranty is non-transferable)

What does the warranty cover?

  • Manufacturer defects
  • Received defective battery

What is not covered by the warranty?

  • STIIIZY Pods themselves are not covered through warranty
  • Cosmetic damage through wear and tear
  • Damage caused by improper use, maintenance, natural disasters.
  • Damaged caused by product coming in contact with moisture or extreme environmental conditions.
  • Damaged caused by non STIIIZY pods.
  • Disassembled  or Tampered Batteries
  • Theft or Loss

How do I get customer service?

Review STIIIZY Starter Kit Warranty, to confirm the battery is warranted hereunder.

To enter a claim visit contact us page and submit the contact form, a STIIIZY representative will contact you within 72 business hours.

Proof of purchase may be requested before warranty service will be provided.

*Please note STIIIZY representative may request additional details; such as videos or photos of the battery, and attempt to troubleshoot common issues before approving warranty service.*

What STIIIZY will and will not do under this warranty?

If a claim validated by the limited warranty is received within the 30 days of purchase, STIIIZY will at its discretion exchange the battery for a new one.

STIIIZY will not ship any products and is subject to decline any claims upon review. All sales are final.