FAQ

How will I know if I purchased a counterfeit STIIIZY pod?

When inquiring about the authenticity of a STIIIZY pod, here are a few things to keep in mind:
  • - Consider the price they are offering
  • - All black packaging has been discontinued
  • - All white foam with black OR white inserts inside of packaging has been discontinued
  • - Take the bubble test at room temperature (the distillate within the pod should not move so rapidly)

When inquiring about the authenticity of a STIIIZY battery, here are a few things to keep in mind:
  • - Line sealed cellophane wrap is NOT how Official STIIIZY Batteries are wrapped
  • - Text that is NOT capitalized on the warning label is inauthentic
You may also refer to this video for further details.

STIIIZY FAQ

Where can I purchase STIIIZY Starter Kits (batteries) and STIIIZY pods?

Retail: At this time our STIIIZY battery and pods are available in licensed California dispensaries and delivery services.

Click this link WeedMaps, enter your location and you’ll be able to see what dispensaries/delivery services carry STIIIZY products.

Online: STIIIZY batteries are available for purchase through our website.

 

Do you ship out of state?

We ship merchandise and batteries, not pods anywhere in the US.

 

How much do the Starter Kits (battery) and pods cost?

Each independent dispensary/delivery service set their own pricing for batteries and pods. For detailed pricing information, please call or visit your local dispensary/delivery service.

 

Am I able to purchase wholesale/bulk?

Wholesale/bulk orders are only available for licensed California dispensaries/delivery services.

 

What is the shelf life of the pods?

The pods have an estimated 1 year shelf life, but this may vary with certain usage and care for the pod.

 

Why did the concentrate in my pod change color?

Hues will naturally change overtime, changes in color are strictly cosmetic and do not affect the purity, potency or effectiveness.

 

My pod may be clogged, what should I do?

Try dry hitting the pod (make sure the pod is disconnected from the battery) to clear air flow through the pod.

Always make sure battery is fully charged before use (this will allow proper amount of heat to be distributed throughout the pod).

 

My pod may be leaking, what should I do?

If you experience minimal leakage, use a small cotton swab with a small amount of rubbing alcohol to clean residue. Keep in mind, refrain from leaving pod in an unnatural state, for example; upside down, in small/closed spaces for extended period of time, humid environments and cold/hot tempered environments. If leakage is consistent/excessive, please contact us immediately via support@stiiizy.com.

 

How long do the half and full gram pods last?

It varies depending on usage or length of draw.

 

When should I replace an old pod for a new pod?

We recommend replacing your old pod with a new pod before the old pod is completely empty to avoid overheating the coils and possibly damaging the battery.

 

Can I use the STIIIZY pods with a non-STIIIZY battery?

Our STIIIZY pods are only compliant with STIIIZY batteries.

Is my battery working properly?

Your STIIIZY battery is working properly if concentrate is present in the pod, a white L.E.D light is present on the battery during your draw, and vapor is produced.

 

How do I know when to charge my battery?

When the L.E.D light turns red, it is time to charge your battery.

 

Is there a proper way to charge the battery?

Use the USB cable provided and plug into the port located at the bottom of the battery. Remove battery from charging cable once fully charged. Do not connect the pod to the battery while charging, do not attempt to use while charging.

 

How will I know my battery is fully charged?

The L.E.D light will turn from red to white when fully charged.

 

What is the set temperature for the battery?

The temperature is set at 400 degrees fahrenheit

 

What are all the possible light indications on my battery?

RED = charging is required

RED = will blink twice when pod is inserted bad connection *check pod/battery prong connectors

RED to WHITE = charging is complete

WHITE = blinks twice when pod is inserted

WHITE = for a full hit, blinks twice when drawn